Refund Policy – TennisCricketBats.com

Operated By: HIMAKSH ENTERPRISES

Last Updated:

Refund Eligibility

  • Refunds are issued only for products that are defective, damaged, or incorrectly delivered.
  • To qualify for a refund, you must notify us within 48 hours of delivery with proof (photos/videos of the issue).
  • Refund requests made after the 48-hour window may not be eligible.

Refund Process

  1. Contact us at tenniscricketbatsindia@gmail.com or +91-9041301275 with your order details.
  2. Provide photos/videos of the defective, wrong, or damaged product.
  3. Once verified and approved, we will process your refund or offer a replacement.

Refund Timelines

  • Post approval, we will process the refund within 3–5 business days.
  • The refund will be credited to the original payment method within an additional 5–7 business days, depending on your bank/payment provider.
  • For COD orders, refunds will be processed via bank transfer or issued as store credit within the same timelines.

Mode of Refund

  • Prepaid Orders → Refunded to the original payment method (UPI, Credit/Debit Card, Netbanking, Wallet, etc.).
  • COD Orders → Refunded via bank transfer or issued as store credit (customer’s choice).

Non-Refundable Items

  • Products damaged due to misuse, neglect, or improper knocking/usage are not eligible.
  • Customized / Personalized bats or equipment are non-refundable.
  • Items bought during clearance sales or special discounts are final sale and cannot be refunded.
  • Minor variations in color, grain pattern, or natural wood marks are not considered defects.

Partial Refunds

In certain cases, only partial refunds may be granted (if applicable):

  • Items returned with signs of usage or not in original packaging.
  • Any item not returned as per the agreed condition.

Questions & Support

If you have questions about refunds or need help with your order, reach out to us: